MARS INTELLIGENCE CORPORATION — MARKETING, COMMUNICATION AND CUSTOMER ENGAGEMENT SERVICES
Effective Date: 2026-09-11 | Last Updated: 2026-09-11
These Terms of Service (these "Terms") govern your receipt of, and interaction with, communications and other customer engagement content that Mars Intelligence Corporation ("Mars", "we", "us" or "our") initiates, sends, places, receives or manages through any channel, including without limitation Rich Communication Services ("RCS"), short messaging service ("SMS"), multimedia messaging service, over-the-top and in-application messaging, chat and chatbot, telephone and voice calls (whether placed or answered manually or by automated means, and including interactive voice response ("IVR"), automated or pre-recorded voice, voice broadcast, click-to-call, voice-over-internet-protocol, and voice or video calls made through messaging or over-the-top applications), video, electronic mail, push notification, and any other communication or engagement channel we may use from time to time (collectively, the "Engagement Channels"), and your use of our website at marsyntel.com (the "Website"). The Engagement Channels and the Website, together with the related content, features and interactions we make available, are referred to as the "Service".
Mars is a stock corporation duly organised and existing under the laws of the Republic of the Philippines, registered with the Securities and Exchange Commission under SEC Registration No. 2025060203943-00, with principal office at Penthouse, Marajo Tower, 312 26th Street corner 4th Avenue, Bonifacio Global City, Fort Bonifacio, Taguig City 1634, Philippines.
By receiving, answering, opening, replying to or otherwise interacting with a Communication, or by using the Website, you agree to these Terms. If you do not agree to these Terms, please do not interact with the Service and opt out as described in Section 7.
Mars engages in marketing activities and renders integrated marketing support services. Through the Service, we place, send and manage Communications for and on behalf of our Clients, including without limitation promotional and marketing communications, service and transactional notifications, marketing and customer-service calls, conversational and customer-care interactions, and interactive rich-media content.
Any product, application or service referred to in a Communication is offered, provided and operated by the relevant Client or by the owner or operator of that product, application or service, under its own terms and conditions and its own privacy policy. Any application, agreement, transaction or dispute in respect of such product, application or service is between you and that provider. A Communication does not constitute an offer, a commitment, an approval, a pre-approval or a guarantee of the availability, eligibility, amount, price, rate, term or condition of any product or service, unless the provider expressly confirms the same to you under its own terms.
You must be at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement in order to use the Service. The Service is intended for Users with a mobile or other telephone number and device supported by a participating mobile network operator and communication platform.
We reach out to you only where there is a lawful basis to do so, including without limitation where you have expressly consented to the marketing and promotional activities of a Client, or to receiving communications from a Client and the service providers engaged by it, or where any other lawful criterion for processing applies under Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "DPA"). Our collection and use of your personal data is described in the Privacy Policy, which forms part of these Terms.
The Communications you may receive include without limitation:
We may add, vary, suspend or discontinue any category, feature or format of Communication at any time. The frequency of Communications varies according to the campaign, the applicable Client's instructions and your interactions.
You may stop receiving promotional Communications at any time and at no cost to you by:
We will acknowledge your request and will cease placing or sending promotional Communications, and we will record your request in our suppression list, including our do-not-call records. We may continue to deliver to you non-promotional service or transactional Communications where this is permitted or required by applicable law, or where these are necessary in connection with an existing relationship between you and a Client.
You may reply with the keyword HELP to receive information on how to contact us.
We do not charge you any fee for receiving Communications. However, your mobile network operator's charges for data, messaging or voice services may apply to the sending, placing, answering or receipt of Communications, including where a Communication is delivered through an alternative channel such as SMS or multimedia messaging service. Please consult your mobile network operator regarding its applicable rates. We are not responsible for any such charge.
The availability, functionality and appearance of the Service depend on your device, operating system, messaging application, mobile network operator, and the applicable communication platform provider, each of which is beyond our control. RCS features may be unavailable, limited or degraded, and a Communication may be delivered through an alternative channel, delayed, or not delivered or connected at all. We do not warrant that the Service will be uninterrupted, timely, error-free or free from omission, or that any Communication will be delivered to, connected to or displayed on your device.
You agree that you will not, and will not attempt to:
You are responsible for maintaining the security of your device, telephone number and messaging application, and for all activity conducted through them.
Please do not provide to us, through the Engagement Channels, your government-issued identification numbers, bank account or payment card numbers, passwords, personal identification numbers, one-time passwords ("OTP"), health information or any other sensitive personal information. By providing or disclosing information to us through the Service, or by otherwise interacting with us through the Engagement Channels, you hereby give your consent to, and grant us a non-exclusive, royalty-free, worldwide licence to collect, use, store, reproduce, adapt, transfer and disclose any and all such information, and any and all information relating to you that we lawfully obtain in connection with the Service, to the extent necessary to respond to you, to provide the Service, to carry out the purposes described in the Privacy Policy and to comply with applicable law, in each case in accordance with the Privacy Policy and applicable law.
All intellectual property rights in and to the Service and its content, including without limitation text, graphics, images, video, audio, voice scripts and recordings, layout, software, trademarks, service marks, trade names, logos and brand elements, are and shall remain the property of Mars, the relevant Client, or their respective licensors. Nothing in these Terms grants you any right, title, interest or licence in or to such intellectual property, other than the right to view or listen to and use the Communications you receive for your own personal, non-commercial purposes. You may not use any trademark, service mark, trade name or logo appearing in a Communication without the prior written consent of its owner.
The Service is delivered through third-party platforms and networks, including without limitation the provider of the RCS platform, messaging application providers, telephony and voice service providers, and mobile network operators. Your use of any such platform, application or network is governed by the terms and privacy policy of the relevant provider. A Communication may contain links to third-party websites, applications or resources that we do not control. We are not responsible for the content, products, services, security or practices of any third party, and the inclusion of a link does not imply our endorsement.
We will never ask you, through the Engagement Channels, for your password, OTP, personal identification number, full payment card number or card verification value, and we will never ask you to remit money to a personal account in exchange for the release of a loan, a prize, a refund or any service. If you receive a Communication that purports to come from us or from a Client and appears to be fraudulent, do not respond to it, do not disclose any information, and report it to us using the details in Section 19.
To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis, and we disclaim all warranties, conditions and representations of any kind, whether express, implied or statutory, including without limitation any implied warranty of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, security or uninterrupted availability.
The content of a Communication is provided for general information and marketing purposes only. It does not constitute financial, credit, investment, insurance, legal, tax or accounting advice, and it should not be relied upon as such. You should evaluate independently, and where appropriate obtain professional advice on, any product or service referred to in a Communication, and should read the terms, conditions, rates, fees and disclosures of the relevant provider before entering into any transaction.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under applicable Philippine law, including liability arising from fraud, wilful misconduct or gross negligence.
We may modify, suspend or discontinue the Service, in whole or in part, and may cease reaching out to you, at any time and without liability, including where required by a Client, a mobile network operator, a communication platform provider, or applicable law, or where we suspect a breach of these Terms.
We may amend these Terms from time to time. The current version is published on the Website and takes effect on the Effective Date stated above. Your continued interaction with the Service after the Effective Date of an amendment constitutes your acceptance of the amended Terms. If you do not agree to an amendment, you should opt out as described in Section 7.
If you have a complaint concerning the Service, please contact us using the details in Section 19 so that we may address it. Complaints concerning a product, application or service of a Client should be directed to that Client or to the owner or operator concerned, and we will assist in referring your complaint where we are able to do so.
These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Subject to any mandatory right or remedy available to you under applicable law, and without prejudice to any venue that applicable law makes available to you, the courts of Taguig City, Philippines shall have jurisdiction over any action or proceeding arising out of or in connection with these Terms.
For privacy-related requests, please contact our Data Protection Officer at soporte@marsyntel.com, as described in the Privacy Policy.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in respect of the Service, and supersede any prior understanding in respect of the same subject matter. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. Our failure or delay in exercising any right under these Terms shall not operate as a waiver of that right. You may not assign or transfer your rights or obligations under these Terms. We may assign or transfer ours to an affiliate or to a successor in interest. These Terms are prepared in the English language, which shall be the controlling language for all purposes.